Disputes

DISPUTE RESOLUTION POLICY

What Is A Complaint?

A complaint is an expression of dissatisfaction or displeasure made by a client, whether verbally or written, regarding a product and/or service. At Lawsons Equity we investigate each complaint in whatever form received. Each complaint is investigated impartially and on its own merits.

When a complaint is received, Lawsons shall appoint a delegated employee who shall be responsible for dealing with the client’s query/complaint and seeing that this is resolved. In this respect, the delegated employee will be responsible to ensure that the client’s issue is dealt with as quickly as possible and to the satisfaction of the client.

If the issue is still not solved from the initial discussions with the client and/or information obtained from the delegated employee, the Director will immediately be in a position to assess whether the complaint is of a minor nature or whether the complaint is more serious and therefore must be channeled directly to the Compliance Officer for further investigation in terms of relevant legislation.

Should you wish you may channel your complaint to the Complaints Officer:

stephen.hardy@lawsonsequity.com

All complaints will be acknowledged within 1 business day.
A communication with the final decision will be sent within 14 business days

If still not satisfied

You may also refer your complaint to the Arbiter of Financial Services (Arbiter). Hereunder please find the complaints process by the Arbiter.

https://financialarbiter.org.mt/content/enquiries-minor-cases

Get in Touch.

To book a free, no obligation consultation call with one of our qualified independent advisors, fill out the form below with your specific query and your preferred call back time and we look forward to talking to you soon.

For the latest Lawson's news and insights follow us on social media

Company

Policies

Company Info

Lawsons Equity Limited is a company registered in Malta with company number C49564 and Licenced by the Malta Financial Services Authority as Enrolled Insurance Brokers under the Insurance Intermediaries Act 2006, and to provide Investment Services under the Investment Services Act, 1994. Lawsons Equity Ltd have passported their services across the EU. To see a full list of countries click here

In the United Kingdom, Lawsons Equity Limited is deemed authorised and regulated by the Financial Conduct Authority. Details of the Financial Services Contracts Regime, which allows EEA-based firms to operate in the UK for a limited period to carry on activities which are necessary for the performance of pre-existing contracts, are available on the Financial Conduct Authority’s website.

Disclaimer: The information provided on this website is being provided solely for educational and informational purposes and should not be construed as investment advice, advice concerning investments or investment decisions, or tax or legal advice. Similarly, any views or options expressed on this website are not intended and should not be construed as being investment, tax or legal advice or recommendations. Investment advice should always be based on the circumstances of the person to whom it is directed, which circumstances have not been taken into consideration by the persons expressing the views or opinions appearing on this website. Lawsons Equity Limited has not verified and consequently neither warrants the accuracy nor the veracity of any information, views or opinions appearing on this website. You should always take professional investment advice in connection with, or independently research and verify, any information that you find or views or opinions which you read on our website and wish to rely upon, whether for the purpose of making an investment decision or otherwise. Lawsons Equity Limited does not accept liability for losses suffered by persons as a result of information, views of opinions appearing on this website. This website is owned and operated by Lawsons Equity Limited.